Okay, so I know there’s no perfect Church Management System. But I’ve just begun the process of finding the best one for us.
We’ve been using our current system (enter product name here) for over 20 years, which is why we’re still using it today - we’ve always done it that way. I really believe that our current system is built for administration, not ministry. If I, as the “IT Guy” can’t open up the program and quickly and easily run a report w/ several criteria, then I know our admin assistants can’t either. In order to be just baseline proficient requires days of training. And even after those days of training, most of our users still regularly go to one or two “experts” to do anything other than looking up a phone number.
If it’s not easy to use, it won’t get used. I know we’re not using our current system to its fullest potential. Maybe that’s our fault for not investing in enough extensive training for all of our users. But why should we have to? Make it friendly and easy to use for the target audience. If it’s not easy to use, it won’t get used.
I’m not saying a good system requires no training, but I should be able to figure out the basics by just opening up the program and poking around for a few minutes. ServiceU (EventU & TransactU) is an excellent example of user-friendly, intuitive software. It’s an incredibly powerful, complex system w/ tons of features. It handles all of our facilities/resource scheduling, event calendar & registrations, and online payments & tithing. I administer the entire system for our church, and I haven’t been to a single formal training session. The system just makes sense - it’s intuitive. No foreign language or cryptic alpha numeric codes.
Tony summed it up best with three wish list principles for a ChMS - trusted, used and EASY. I couldn’t agree more.
So, we’ve been looking. I’ve assembled a team of ministry leaders & support staff and we’ve had several meetings & demos w/ various companies.
Of course I wanted to review the most familiar names, including Fellowship One and ACS . What about ProVision or Arena? We’re most interested in the web-based, Software-As-A-Service model.
I’ve talked extensively with F1 over the last few years, both with Jeff Pelletier and Jeff Hook. I actually proposed moving CLC to F1 a couple years ago but it was shot down - mostly due to my poor preparation. We scheduled another demo last week, but our rep seemed less experienced than Pelletier and was even somewhat evasive with our questions. I’m going to have to give it another try.
Just recently I was alerted to another name that I hadn’t heard before - ConnectionPower. Anybody out there using them? Experiences? A church just south of us is a customer and couldn’t say enough good things about it. We’ve had several demos now and we really like what we see. Why haven’t I heard of them before?
Who else am I missing? Are there other solutions being used by big churches?
Needless to say, this is a daunting and overwhelming task that I would almost just rather ignore. I know our staff and congregation need a better tool to manage our data, and that’s my number one goal. I could use all the prayer and advice you can give.