The instructions specifically state “the ORIGIONAL SKU sticker panel cut from the side of the handset package”. Well I sent in the SKU. I just got a letter stating I didn’t include the Original Sticker panel with “ALL bar-codes”. So no rebate.

I understand that they are counting on a huge percentage of people not doing this correctly, but to be so vague as to trap people that are making photo copies and ensuring that all is correct before sending the paper work in, tells me that T-Mobile is probably just doing this to everyone.

I am sure that i will see a class action notice sometime soon, as it doesn’t look like I’m the only one getting screwed by T-Mobile.

My next step is to deny payment from my CC for the rebate amount to the dealer. I hate to do it, but I have little patience with this type of scam.

If anyone gets a hold of the stats on T-Mobile’s expected denials in these rebate programs please post to this site.

-Mike

It’s clearly melty in a few places, too. I saw another picture of this from the side and the cross is bowing in at least two spots.

Call early in the morning, you’ll get through much faster. Remember that Customer Service is often a thankless job. Be kind.

please help
thank you in advance

what the hell do you think we’re stealing your upc for?? confetti??? i don’t give a shit about it and i don’t want it. MAKE A COPY!

“These guys are scam artists and their rebate call center employees doesn’t speak english very well.” I THINK YOU MEAN… “These guys are scam artists and their rebate call center employees DON’T speak english very well.” GOOD ARGUEMENT…….?

Everyone needs to stop calling it fraud. We don’t lie to you. It’s ALL on the form.

Bills? Excuse me that’s Customer Care, not Young America.

Evan Rietdyk is the MAN!

JOHN #43, no it does not say ANY plan. 29.99 has to be VOICE BARRED/HEARING IMPAIRED on a sidekick. 34.99 is the standard for anything. READ, PEOPLE, READ.

CINDY in 50… awww. sob story… you TRUSTED us, that’s cute. wake up you live in the real world, look out for yourself, you’re a grown ass woman.

#60, your bill is over $300 because YOU USE THE PHONE, incurring those charges! what the hell are you trying to say?! you’re not just handing out money, tmobile provided phone service to you???

PS i’m behind #73.

Did you know that the reason you all get rejected is USUALLY on the form.

If one more person says,”They didn’t TELL ME I needed the $9.99 add on,” I’ll scream.

Are you two years old? Are you? NO. You’re grown ass adults that should be able to read and write english.

Stop acting like a kid in a candy store, open up your eyes and look at what you’re filling out.

ALSO, did you ever think that mayyybe the person selling you the phone mayyyy be on commission.. so mayyyyybe they’re just trying to make a sale?

The excuse we love hearing is, “I only bought this phone because of the rebate!” Look, that’s not my problem you’re that stupid. Get the phone you want. Pay the price. Consider a rebate A BONUS, it’s not something you’re just entitled to automatically, you apply for it - so follow the terms and conditions.

MAKE PHOTOCOPIES OF EVERYTING YOU SEND IN.
Oh, you didn’t think that was necessary? That’s unfortunate. Think ahead a little, maybe, plan for something to go wrong and maybe for once it wouldn’t.

SEND THE UPC BARCODE IT IS NOT MY FAULT IF YOU THREW OUT THE BOX, YOUR GODDAMN KID ATE IT, ETC.

Look, I realize the letters you’re getting are irritating. I’d be irritated too. Realize though, that when you call in and have a huge ass attitude right off the bat, we choose not to cooperate. There are occasionally exceptions that can be made, but we’re not like other companies, where if you complain enough we appease you. If you bitch, say you want to leave the company, the response is, “Alright, I’m sorry you feel that way, I’ll get you right over to Customer Care so you can cancel your account.” The people who are nice about it, are the ones who get processed.

I don’t get paid NEAR enough to listen to you bitch about $50. If the $50 is so much to you, that you want to call your lawyer, call the police, call the Better Business Bureau, blah blah blah.. then maybe you shouldn’t be pissing your money away on a cell phone. No one NEEDS a cell phone.

You can complain all you want. But I don’t believe for one second that you can all say, and mean it, that you have a job where you NEVER screw anyone over, and you make EVERYONE happy.

I WANT TO MAKE IT CLEAR TO ALL OF YOU THAT THE REBATE CENTER IS S E P A R A T E FROM CUSTOMER CARE. ALL WE HANDLE IS REBATES. IF YOU THINK YOUR PHONE IS A PIECE OF SHIT, IT PROBABLY IS. IF YOU THINK YOUR BILL IS TOO HIGH, IT PROBABLY IS. IF YOU THINK THE STORE WHERE YOU BOUGHT THE PHONE FUCKED YOU, THEY PROBABLY DID.
COME ON PEOPLE. THIS IS LIFE. PEOPLE WILL SCREW YOU, JUST LIKE YOU ALL SCREW OTHERS. IT’S THE WAY THE WORLD WORKS. TAKE OFF YOUR ROSE COLOURED GLASSES WHEN YOU’RE SHOPPING FOR A PHONE. READ THE FORM.
IT’S THAT SIMPLE.

I’ve had so many people threaten to sue me personally. Anyone who says this, you’re a joke. I live in Canada. You’re outsourcing jobs, then you get mad. How typical. We all sit around at work and laugh at you when you get off the phone. If you swear and freak out and cry and bitch and complain and threaten us, WE SIT THERE AND LAUGH AT YOU. Do you think we care? No. Not a chance in hell. It’s entertainment. You can’t touch us, we don’t even live in the same country. But here’s the best part, you’ll freak because we’re Canadian, however the real joke is, the calls I get that are the most difficult to take are from YOU. Americans. Foreigners that now reside in America. Look, I understand, it’s cool, you live there now, but get someone to translate your form for you, and the phonecall you make to us, because it’s not my fault if you don’t understand. If you don’t understand IN STORE WHEN PURCHASING ask questions.

The other thing that gets me about you guys is dissing the way we pronounce words. One of you corrected me over the phone, yelled at me, ” IT’S PRAWCESS NOT PROCESS!” No, sorry, it’s not. Look at the way it’s spelt. It’s not spelt ‘prawcess’ it’s ‘PROcess’ - pick up another book before you try and teach me a think or two about english. Fuck off with that, because you’re a joke to me.

Almost done here, hang in here with me. ..
When you yell at me, and say, “YOU’RE TAKING MY MONEY!!” Rethink it before you say it. If I personally had the money that hundreds of people have accused me of keeping, I wouldn’t be at that job! I work in the rebate center, I never see a fucking dime of the money you shelled out for the phone. Don’t tell me how my job is done or how I’m keeping things from you - you’re keeping it from yourself.

If these stupid rebates upset you this much, you have too much time on your hands and need to get a hobby. Live life, stop getting caught up in the pennies, you likely make enough money that the $50 rebate you just lost out on because YOU screwed it up, is JUST a drop in the bucket.

FOOD FOR THOUGHT PEOPLE.

xo.