T-Mobile rebate fraud continues
September 19, 2006 by Brett
If you’ve had a T-Mobile mail in rebate denied, keep reading. I’ve had plenty of experience dealing with this over the last few months. You can read my 2 original posts here and here.
I get dozens of hits every day on this site from people searching for T-Mobile rebate scam, fraud, rip off, bait and switch, Young America rebate scam, etc. My $50 mail-in-rebate for my T-Mobile SDA was rejected even though it was completed 100% accurately. I called their worthless customer service several times and was told there was nothing they could do. Don’t waste your time with them. This is an ongoing problem that you can’t fix unless you go to the next level. If enough people follow these steps, it might make a difference.
Here’s what you do if all else has failed:
File a complaint with the Better Business Bureau - I finally did this and within a week I received a call from T-Mobile trying to resolve my problem. Apparently this struck a nerve, because they almost bowed at my feet trying to get me my $50. They resubmitted my rebate and assured me I would receive it in a few weeks.
A few weeks later my rebate letter arrived - REJECTED AGAIN! Unbelievable! This time they said my IMEI number was invalid or not eligible. In case you were wondering, it’s no longer about the stinkin’ money - it’s the concept that they’re knowingly ripping people off.
Fortunately, the guy responding to my BBB claim (Jason) gave me a direct number to call back (1-877-290-6323 x 8043). It turned out to be the Office of the President! I called him back and he decided that this wasn’t worth dealing with anymore and he just offered to credit my account.
The credit has posted, but I’m still not happy. They just threw their hands up in the air and did just enough to make me go away.
In addition to complaining to the BBB, you can complain to the Federal Trade Commission and your state attorney general. If enough people do these things we might see some changes. Otherwise I know this will continue indefinitely.
Leave a comment and let me know your experiences.
I had the same thing happen to me 2 years ago. We filled out the rebate online, because the rep said we’d get our rebate much faster. WRONG! In the end, it took me 4 months and was only given a credit on my account. Since that time, I’ve been told that they’ve brought the rebate department back into the company (instead of an outside company) and should be better. Doesn’t sound like it. I’m waiting anxiously for my $80 rebate and the status says No Rebate on the website. We’ll see.
Last time, I was told my IMEI number was wrong. This time, it was all filled out for me on the paperwork from the T-Mobile store. I always make copies, even of the cutout barcode, but what does that prove? Maybe if I tell them the exact same thing happened to me two years ago, they’ll think twice about handing me the same line.
Well its happening to me. I submitted 2 rebates separately to T-Mobile. I’ve received confirmation and a check for the first, however nothing for the second.
I contacted T-Mobile and they said that If I dont have copies, there is nothing they can do. I made copies, but cant find them darnit! - gonna keep looking, because I agree, its the principle. You know, they have everything they need to process a rebate. Everything is automated but they insist they need the cardboard section from the box. argh!
I filed the complaints to BBB and Tmobile get back to me but only with half the amount of the rebae and I refused it. Is there anything else that I can do. Can I take them to small claim court?
Like you said, it is no longer about the money. I want them to change the way to treat their customers. thanks for your input.
T-Mobile got me also.
When will America wake up to these ripoffs?
I was totally porked by this T-mobile scam. Last December I purchased 2 phones on the internet promising three separate rebates: one motorola rebate: $50 per phone and two T-mobile rebates $100 and $150 per phone. I received the two $50 rebates and haven’t seen another dime. I followed the rebate instructions (which by the way is like a 2nd job) VERY carefully since a lot of money was involved. The rebate instructions clearly say to send the top copy of your 2nd wireless bill. They sent me a notice saying my wireless bill was invalid (excuse pulled out of a hat), that I needed to send copies of my 1st, 2nd and 3rd bills! I re-submitted and still haven’t seen a dime. They took me for $500!!!!! I can’t believe a strong well-known company would screw people like this and I can’t believe people actually work for these scam artists, be it T-mobile or the rebate processing center.
I sent in everything that was needed, checked and rechecked, and was refused for not having the cardboard box sent in with the rest of the things. I am 100% sure that it was in there and so I called them and they transferred me to someone high up who said she would “Be more than willing to transfer me to cancelation” Ahhh!, I’ve never dealt with such poor costumer service in my life.
I was ripped off to the tune of $300 by T-mobile. It has been a year. I plan to keep sending emails once a month warning people in my address book to look somewhere other than T-Mobile for the phone service. I am also doing the things mentioned above. I am going to harass them every way I can. I can not stand crooks and people who take advantage of others. Hell ain’t hot enough for them. The rest of my story is similar to those above.
The same thing is happening to me right now. And this Jason Cook is not only being rude but is insistent that we’re not entitled to the rebate because he said we could have sold the phone when the phone is in my hand! What?? I intend to fight for the $50 they owe me no matter what I have to do! And it’s all about the money AND the POOR customer service they’re choosing to provide! Thanks for sharing your experiences!
And the rippoff continues, I am so sick of getting a reply stating that I did not include my UPC sticker. Well I don’t have it anymore, I sent it in to whomever is stealing them within thier own mail department. So I am going to file every complaint known to man. Young America,,,YOU SUCK
Wow, I’m going through this right now. After 5 rejection letters and about the same number of phone calls to resolve this, I finally sent an e-mail to the head of T-mobile. I got a response pretty quickly, offering a $30 credit to my account instead of a $30 rebate check. Not sure what to do, I really don’t want to use their service anymore so the $30 credit won’t do much good. I’d prefer it if they honored their original offer.
This all started because I wanted to switch to T-mobile from Cingular because my contract was up. So I bought a T-mobile prepaid to try it out. Now I know: their service sucks. I’m sticking with Cingular. Rock vs. hard place….yikes.
Well I made copies of my rebate materials which I sent to T-mobile in September 2006 and I offered to send them the copies but they still won’t give me a rebate even if I submit the copies because they say my rebate expired in October 2006 - even before the rebate was due to arrive (8-10 weeks after purchase)! So even keeping copies is not enough - they will always find a way out of giving you your rebate!!
Similar story. Sent in rebates last November. At first they claim they never received them. Then in February I get a letter saying they’re processing them. A few days later I get a letter denying the rebate and telling me to contact them by January 15 (a month earlier!). I contact them and get the runaround. First it’s a problem with my number. Then the problem is that there’s no rebate currently available. After arguing endlessly with logic-challenged customer-service people I finally opened a complaint with the BBB. Two weeks later I had my checks. However, when I checked the BBB web site about my complaint, T-Mobile had left a note claiming that the rebate had been denied because my phone was not activated within the rebate period (baloney - it was activated the day it arrived) and that they’d sent the rebates as a “good will gesture.” I will probably cancel my service when the contract is up as I simply wont deal with a company this inept and/or dishonest.
Same here. Just sent my official complaint to T-Mobile, the FTC, BBB and State A.G. Thx for the tips on this! I’d love to be the Governor of this state so I could ream these companies who try to ream us! Maybe someday. If so, they’d better not bend over!
I have the same problem now. I filled out the forms to the letter. For two phones each $50 for a total of $100. These guys are scam artists and their rebate call center employees doesn’t speak english very well.
I received with my phone a $50 mail in rebate from my T-Mobile as was promised from the agent I purchased the phone from through T-Mobile Young America. After filling out and submitting all the correct information I was expecting a $50 check, but instead I just got a letter saying they couldn’t process my request because I didn’t include the original IMEI# from the phone box. I’m 100% sure I submitted everything correctly and have all the documents scanned on my PC and printed out too including all BAR CODES.
I called their rebate “customer service” number, and repeated the IMEI to the operator and she said the rebate would be processed. Since then I’ve received two letters denying me the rebate and made several calls to “customer service” and each time they promised the issue was corrected at their end but as of today 04/23/2007 I still have not received a rebate and my online status at http://www.tmobile rebates.com shows denied.
I have also filed an online complaint with the FCC.
I’ve spoken with the following customer service reps at this number 1-877-311-8853:
Brina, Agent ID#493339
German, Agent ID#709022
Morgan, Agent ID#493815
Christine, Agent ID#494485
Shamus, Supervisor ID#494424
I’ve been assigned three different tracking numbers.
Finally this is my third time dealing with rebates through Young America and as of yet they have never honored their rebate promise so on this third episode with this current T-Mobile rebate I have documented everything very clearly.
If anyone is willing to file or knows of a class action suit filed against this company I would be happy to submit my documentation futher and or be included in such action. I can be contacted at israelt519@aol.com
Kathy, above, said she had an e-mail adress for the head of t-mobile. Can I get that address? I am tired of dealing with the customer service and tech depts. Something has happened to the tower in our little town and I’ve had no service for 1 month and not time frame when I will have service. We are on the family plan with 4 phones and they want to charge me $200 per line to cancel a contract when they can’t get me service. PLEASE someone send me the e-mail address and name of the head of t-mobile. Thanks
I understand that I should’ve made copies of everything and I usually do, but this time I figured I had the receipts so I should be alright. Wrong. I received two of four rebates after a couple weeks but the week after I get a letter saying that for one of the rebates, I did not include the cardboard white sticker panel from the side of the box. I did the same thing for ALL four rebates which were mailed out at the same time so how is this one different? Customer Service then told me that they reviewed what they received and had everything except for the white sticker panel. They also said they only received three rebates and also said that they are not responsible for lost or misdelivered mail. So anyone who forgets or loses their copies are basically screwed.
P.S. I’m glad there is a place to air out my frustration. I feel for everyone that has posted here and hope that no one else has to go through this.
This is second time happened to me. First, in 2005, Young America refused to give my $100 rebate, they said that the rebate offer has expired, which was a lie & I let it go & gave up because they bounced me from one customer service to another. And second time just happen in July 2007. I received a letter stating that the rebate request is rejected because the form wasn’t submitted???? I sent everything as instructed in rebate form as I wanted to make sure Young America wouldn’t have any excuses to not giving my $50 rebate.
This company doing unethical bussines! they’re nothing but trying to scam us as customers. Right now, I’m filing a complaint with Better Business Bureau & also with FCC.
Submitted my rebate, thought everything was in line. Got my rejection letter, phoned and they said that orders place on t-mobile.com had to be purchased before 5/19/07. Well, my rebate form stated 6/30/07 as the latest date of purchase (I purchased 5/22/07), and said purchases could be from T-mobile retail store or authorized dealer. I had never questioned that the on-line t-mobile store was not a retail store (technically, it is), and nowhere in the fine print online or on the rebate form does it say that it excludes purchases from t-mobile online, or does it define what a t-mobile retail store is. So I’m now pushing for my rebate to be honored because the rebate form does not exclude me. BBB and FCC here I come.
WELL I WAS UNLUCKY ENOUGH TO JOIN YOUR LITTLE CLUB TOO. I HAVEN’T SENT IN THE REBATE FORMS YET BUT WHEN I DO I DO IT WILL BE WITH CERTIFIED MAIL.
ANYWAYS THE HARRASMENT I’M DEALING WITH FROM Terrible-MOBILE HAS TO DO WITH THE “FREE REPLACEMENT” FOR THE DEFECTIVE RAZR THAT’S COST ME OVER $128
I SAY PROVE IT OR SEND BACK MY “DEFECTIVE PHONE”. I DON’T NEED THE CRAPY REPLACEMENT RAZR…
I’M GOING TO CONTACT EVERY COMPLAINT DEPT. AVAILABLE, THIS CRAP HAS TO STOP ONCE AND FOR ALL.
I’LL UPDATE WITH MY MAJOR STRIKE ON THESE WICKED CRAPS.
all you people are dumb…learn to read…and dont be so foreign…make photo copies dumb ass, and yes you need to keep reading after the first condition…you failed yourself, we did not fail you….rebates are easy…why do you find it so hard…its not rocket science…its reading, and comprehending small words, its like a picture book…for kids…with dissabilities
fuck u guys stop calling the rebate centre no money!!!!!
Wow, stfu about your rebates. Honestly if u have to fvcking hope for a god dam rebate from your fvcking purchace something is Significantly WRONG IN YOUR STATE!!! Im sure u have jobs right? if not then dont waste your fvcking LAST 300-600$ on a Dam phone that you MUST MAKE PAYMENTS ON! Honestly some of you people who call our centers have no fvcking clue what ur talking about, Its like u dont go to school because i dont READ everything needed! So before you send us your Shit-tacular rebates keep in mind its not us its YOU!
Update:
contacted BBB and complaint was filed. T-mobile reviewed my case and issued my rebate after all. Thank you BBB!
Oh, and by the way Yuumei, it’s not about the money. It’s about the fraud. There are many reasons people buy something, cheap or expensive, and incentives like rebates influence the decision to purchase, regardless of price. I was angry not because of the mere $30 I was jipped, but because they promised my $30 as an incentive to buy, and then did not deliver. That’s dishonest advertising. Principle alone is plenty reason to get upset, complain, and fight back. In fact, in my opinion, its the best reason, and the reason why everyone that gets jipped should file a complaint with the BBB and the FCC.
I got ripped off $50 also. T-Mobile said I have reached their limit of 5 this year. But the rebate form does not say that the limit is for ALL T-mobile offers COMBINED. I had always thought that limit of 5 was for the particular offer on the form. Filed with BBB and that did not help. T-Mobile’s response kept saying the same thing that limit has reached and BBB closed the case. What else can I do to get my $50 back or I am already out of luck? Any suggestions would be helpful. Thanks.
I just got off the phone with a second rep (Dale #495473) at T-Mobile/Young America Corp. First I got a letter saying my IMEI is ineligible and to check the IMEI inside the phone by pressing *#06#. The IMEI inside the phone was indeed different than the IMEI on the sticker on the box. So I called and gave them the new IMEI. I got a letter two weeks later saying my IMEI is ineligible.
When I called back today, they told me that the offer on the phone was only valid for new activations and that the T-Mobile store shouldn’t have given me the rebate form. This is despite the rebate form being titled “Handset Upgrade Rebate.” He then said, “Yes, but it was not valid in the month of May when you bought it.” I read the terms of the rebate to him:
“Valid only for upgrade purchases and activations within the periods noted at right: April 1 - June 30, 2007.”
He then tells me, “Yes but not for the Nokia 5300.”
That’s news to me, considering I went to the store no fewer than 3 times between May 24th and May 31 because I exchanged two other phones before finally deciding on the Nokia 5300. Each time, I checked the prices of all 3 phones and the rebate offers on each. The store most certainly did list an upgrade rebate. Whether this was a goof or not is pretty difficult for me to prove.
Any suggestions as to where to go from here are welcome. If anyone has a copy of the upgrade rebate offer for the Nokia 5300, then please post it somewhere.
Brodie is a “Supervisor” at Young America - the rebate processing center. I was transfered to him because I was having trouble understanding the issue regarding my rebate - They never “received” it. However; I can prove that I mailed 2 rebates on the same day in separate packages and one was processed then I received the $50 and the other one was “Never received.”
All I got from Brodie was, “There is nothing we will do for you.”
His response to the fact that one was received and paid out and the other was missing with proof of shipping was, “You cannot prove that the mail in the ‘lost’ package was your rebate that was filled out properly with all items included.”
If the poster ‘brodie’ is indeed the same person I spoke with today then I will be cancelling my T-Mobile service ASAP. Although my nagging suspicion tells me ‘brodie’ is someone that met the same odds I did and wants to make him look as if he really is the face of a corrupt company reaping the benefits of a broken system.
Anyways, I feel Brodie (the one I spoke with) was as professional as to expect when dealing with unhappy customers all day. I was suprisingly mellow while on the phone which may not prove the case for anyone else that loses control when speaking to him.
*- Update -*
I called T-Mobile and let them know of my frustrations with the whole process and asked them if they could help me. 42 minutes later - 3 holds and 2 different people that the T-Mobile rep spoke with I had a credit of $50 on my account for the next month. I really have to thank Stephanie. She called Young America and got the scoop from them. After she told the that is what she has to go by, I asked if anyone there I could speak with.
I really just wanted to tell the supervisor that Stephanie was great and that I am disappointed with the companies T-Mobile trusts to take care of their customers when their reps do such a great job.
Thanks to this forum and Stephanie I was able to get what was owed!
Called T-Mobil rebate center and asked why I was denied (got the denial letter from them yesterday instead of a check). The rep looked it up and told me that it looked ok to him and would resubmit it. He told me that there must have been a “Glitch” in the system. “What if the glitch happens again?” I asked. He said there was nothing his company could do! Well I told him that there sure is something I can do, like call the Better Business Bureau and take them to court. I went online and did a search on T-Mobil rebate complaints and found many. It’s not about the money to me: it’s about being cheated!
Let us categorize this right where it belongs: A T-mobile rebate offer is like any offer or correspondence you might get from Nigeria. Those people could outsource Young America; only the accent would change.
My example has been thru most of the attempts mentioned here, including a (now closed) unresolved BBB complaint and correspondence with the CEO of T-mobile as well as entry of a complaint with my Attorney General fraud division. The claim was acknowledged as timely received, and every condition was met but it is still rejected.
We have heard a number of lies, including
1: t-mobile.com is not an authorized retail outlet
2: You got your rebate in the price of the phone
3: We sent you a rejection letter
4: You did not qualify for the rebate
5: You got it cheap enough so we don’t owe you
6: It is not valid in conjunction with any other promo
7: We never offered any such rebate.
Of these, #6 is on the form. Something like “free shipping” could easily be interpreted as a promo, so ALL T-mobile rebates can be rejected at their whim, with or without orders from T-mobile.
Number 7 I actually have in writing from TMO Executive Response team; the actual wording above is my paraphrase of it. It is a lie because I have a copy of the form as does the BBB. It was sufficient to leave BBB case “unresolved” over TMo protest.
While the rebate company seems to enjoy their job (like the guy in the Capital One “NO” commercial), in this case the real stink comes from the highest offices of T-mobile.
I had the same issue two weeks ago. They just reply with this message. They agree they make mistakes and they keep our money just blame us of not making copies.
I hate Young America and Stupid Tmobile for using them.
———————————————
Thank you for contacting T-Mobile.
I have looked into your request. You stated that you mailed in the UPC barcode with the rebate submission. If it was stuck to the rebate form, when the rebate is scanned into our system, we would miss it as the system is not designed to pick it up off the rebate form. If it was a separate page and we missed it or if the envelope became damaged in the mail and it has fallen out during transit, I do apologize. If you do not have copies of the sticker panel, there is nothing we can do. There is vital information on that sticker panel that we must have to validate the rebate correctly. Our rebate form does state to make a copy everything you mail in for your records.
Rebate:
Filed online, mailed in my rebate information. It has been about 12 weeks now, and the online rebate status states nothing was found for my number.
Phone returns:
I had a problem with phone returns. Bought two, returned two, was credited for one! Call after call (hours of my time) could not resolve this, and I thought I had lost the return UPS label. A supervisor told me I will not get my money back without it, as they need to check the weight.
Found the label, as a corporate customer, I sent an email to the corporate representative, and customer service stating my disgust, and givingthe UPS label information. They finally credited my credit card.
Cancelling service:
Signed up for service, cancelled the same night. Returned the phones unopened. Received several bills. Called. Called. Received pre-collection notice for outstanding balance! Anyway, after the last call earlier this week (5 months since cancellation), I think we finally have a zero balance!
Happened to me! No $50 rebate and was
told you can’t receive two rebates in the same
11 month period by Young America.
Well I’ve never had a rebate in my life!
I called T-mobile and they say they
are giving my phone bill a credit for the $50 rebate?
I will see? I will have to see it to believe it.
I will not honor my contract of two years
I told them if the credit it’s on next month’s bill.
I really don’t think they care!
The T-Mobile Rebate Scam rolls on! They nailed me on an attempt to claim a $30 rebate on a pay-as-you-go phone this June/July. I’ve tried calling Young America, and after 3 unsuccessful attempts to establish my claim, tried thei T-Mobile Customer Service people, who consistently tried to get me to deal with Young America, even though I told them I no longer wished to relate to them.
It’s time to plug in the BBB, FTC, State AG et al.
Hey there Guys, I work for T-Mobile at the Rebate Processing Center. If you guy’s have any concern’s regarding your rebate, send me an e-mail. I’ve been there for a few months now and have heard everything in the book. I will try to explain everything to the best of my ability to you regarding your rebate, and why you may be unqualified. erietdyk@hotmail.com
Rebates are just the beginning. Once you get your phone, expect billing inaccuracies and random charges. Please visit sites like t-mobilefraud.com and tmobilefraud.com
Thank you for your post. I’m going through this right now. The T-Mobile guy on the phone told me that I did NOT qualify because T-Mobile retail stores (where of course I went to get my upgrade) were EXCLUDED from the rebate. I saw a huge ad for the $50 rebate in the paper this morning, and lo and behold - I read the fine print and it was excluded.
This means that every T-Mobile retail store that advertises these rebates (they’re on the pricing on every phone displayed) is SCAMMING us, because they do not qualify in the first place. If the store does not qualify it shouldn’t be advertising this! Also, the thing is that I ASKED them when I bought the phone - are you sure I qualify - there are no fine print exclusions, etc, and the guy said no, just mail it in and you’ll get $50.
I’m going to go down to the store to raise a raucus.
Same thing happened to me. Got this phone for my wife with $50 rebate. Sent the rebate forms and requirements with UC label. A few weeks later got a letter of denial saying that it did not include label. I swear it was included. Filed a complaint through BBB and a week later I got a call from Tmobile. I was told that I will see a credit on my phone bill for the $50. rebate. Have not seen the credit yet. Unfortunately this same phone got wet and now does not work. I had to get a new one and paid full price of $50. with no rebate. I was told that I have not used my original phone w/ rebate so they could not give me a credit. Stupid ass, I already told them that it got wet and no longer works, so I had to get a new one. But I still want my rebat e as promised when puhased. What a scam!
Yes Me Too - I did everything right, just like everyone else - and instead of being an honest company they did not send me my rebate check.
I sent them a letter after I got a lame vague rejection letter from young america.
However, this is not TMobile - TMobile does not even have the honor to put their own name on a letter when they are ripping people off.
Well, now this phone is broken and I’ve gone back to TMobile to buy a new phone.
But wait - why should I go for another mail-in rebate deal? I should get my original money back - I’m not going to give them another $50 and wait for young america. What is wrong with these people? Seriously. AND these are their customers that really should care about KEEPING.
I filled out everything 100% correctly and accurately, but it was “lost”. Oh man I just kept getting the run on with these stupid e-mails about how now it’s past the deadline and even when I provided everything they asked for they still “Lost” my reply e-mail. Someone needs to do something about these guys. If there is a class action suit, I would love to know about it. aaroncalloway@hotmail.com.
I got satisfaction by contacting …
Office of the Attorney General
Bureau of Consumer Protection
MS TB 14
900 Fourth Ave, STE #2000
Seattle, WA 98164-1012
Phone (206-464-7744)
I also sent a copy of my complaint to the president of T-Mobile, letting him know that I involved the Attorney Generals office:
Robert Dotson
12920 SE 38th Street
Bellevue, WA 98006
(Phone 1-800-318-9270)
I was burned on two rebates back in 2006 and this garbage is still going on. These people need to face justice.
WRITE THE ATTORNEY GENERAL AND LET THEM KNOW THIS HAS GOT TO STOP!
Hi everyone, I understand your frustrations! First, I am deaf and am a customer with T-Mobile. I purchashed a sidekick and chose the plan I wanted. I only wanted email, text messages and web browsing.. nothing fancy, no phone, etc. Since I am deaf, I didn’t need the phone, so I went ahead with this plan called SDKICK Unlimited Plus II VB (special plan for the deaf, I guess). I got the new sidekick along with the rebate forms, I completed the forms and followed everythng as insructed per the forms. I did that including the UPC, of course. I sent the forms in, waited and waited, waited, waited… like for 12 weeks or so, I finally got the letter saying the rebate was denied!
It said I didn’t choose the right plan. I guess like the regular plan or something… not sure. The rebate form, said ANY plan. ANY means ANY as long as the plan is $29.99 or more a month. Mine was $29.99! They just lied. I never got the rebate money. That was over 18 months ago. Once the 2 year commitement is over in July this year, I will cancel T-Mobile. I just think that the T-Mobile is not the honest company. I now realize that there is so many rebates that are denied! (I found this out by reading your posts!) Should I file a complaint with FCC since it was over 18 months ago?? Thanks.
I purchased two phones. Both had $20 mail in rebates. I received a confirmation email that one had been processed, and approved. Hopefully I’ll receive that check. The other one, that I sent in a seperate envelope, with the same exact postage, on the same day, Is lost. I called their # and they said there is no record of it. They said the only way I could get it is if I had a photocopy of everything. I do have a photocopy of everything, and she said that I had to mail this new rebate to a new address. Hopefully I can get this one in, before the due date, and get it approved. If not I will be contacting the BBB.
T-mobile did it with three of my $50 rebates with my family plan. I am looking for a means to get that. If anyone is planning to initiate class action, please provide a reply to this message.
thanks
manoj
I finally got both $50 rebate checks. It took a lot of work though. They lost one of the original ones, and then I resubmitted it. They told me that they never received this rebate form AGAIN. After several emails and phone calls, this rebate was now found, but it was denied because the number was wrong. So I gave them the correct number. They said it was approved, two days later they tell me it’s denied because the imei number is wrong. I asked them to recheck the photocopied label with the imei number it’s not wrong. They told me that it was still denied. So I filed a complaint with the BBB. Then A week later I get a letter saying that my rebate had been approved. I check the status online and it says denied. I call them up, and they tell me that is has been approved. I finally received my rebate check Monday.
I’ve been chasing down a $50 rebate for my tmobile shadow. Young America has been ignoring my emails after posting up the denied status on the tmobile rebate website. It’s been driving me nuts chasing after these people. It took them over two months to do anything and then they denied me in spite of my having fulfilled the requirements to the letter. It’s incredibly frustrating. I even included the originals so that they couldn’t pull the “No photocopies” thing on me. I’m going to be registering a complaint with the Better Business Bureau. If they’re going to advertise a $50 rebate and then deny everyone, why even bother? It’s just false advertising.
Yes that is the same brodie, funny eh? How quality is tmobile, pretty quality. Their service is great. But the rebates are a different story. They are not a scam, or anything. Simply a promotional offer. To qualify for the promotion, you need to abide by the conditions. Not doing so means you recieve a letter. I will be honest, some ppl do get denied due to faults in the system, but MANY get denied bc they never followed the 1, 2, 3 steps on the rebate form. I have worked there for 8 months. Many ppl, sorry to say, are too incompedent to write there name, or put the wrong address, or decide to buy a brand new phone, and store it in their sock drawer.
PLEASE if you want your money, follow the conditions, re read them, and protect yourself by making photocopies, and following up on your rebate. Feel free to call the rebate number to check the status, just done wait more then 3 months. Rebate offers expire with in 6 months of opening.
Also, when you do contact us, do not yell in my ear. its not appreciated at all, and only makes me not want to help you. Also, when you scream in my ear, I tend to take my earpiece off, bc it hurts my ear. So i dont hear what you say. Thus, the purpose of calling failed.
Again mistakes on our behalf do happen, and i do appologize for that. I would get that correct for you, and follow up weekly to make sure it gets corrected. (This is not a responsibility of my job, but rather I choose to)
Dear I Work At The Rebate Center,
Is English your native language or are you a product of home schooling?
If you are a representative sample of your fellow colleagues then I understand why I would like to bore a hole in my head with a power tool after speaking with any of you.
Dear TMOBILITY
22 TMOBILITY
fuck u guys stop calling the rebate centre no money!!!!!
I know! Thanks for being honest!
Great! I just got my letter denying my $100 rebate. Now I see what I am going to go through! I didn’t make ANY photocopies. I just trusted that they were gonna do what they said.
Any help? Let me know. Cindola424@hotmail.com
I wound up on this site looking for some other information and this blog intrigued me. I have been a T-Mobile customer for over 5 years and have purchased at least 4 phones during that time (including a Sidekick II, Sidekick 3 and most recently a Wing.)
Sorry to come off like a jerk, but simply put: Anyone today who buys anything from anyone with a rebate (other than an Instant rebate) and actually expects to ever see the money is an unknowledgeable consumer. You can leave words like “principle” and “fraud” out of it because it’s endemic.
I have seen and heard these same complaints about everything from hard drives to office supplies to toys to DSL service and equipment, ad nauseatum. These companies all promise money back if you buy the product — then you waste your time filling out the forms and never see anything.
We have run a small ISP for many years, and for a time decided to resell DSL service through a major national carrier. At the time, rebates for the equipment were standard practice. Of course the customers never got them — then they’d call us like we were the “bad guys” and threaten us, cancel, etc. And there wasn’t a thing we could do about it (except what we eventually did: just quit selling it.)
Let me give you one tip: Mention the Attorney General, or any legal action, and the T-Mobile rep will end the discussion right then and there and tell you that they can no longer talk to you. That’s their internal instructions. I found that out the hard way (which I’ll get to in a second.)
But, to finish about rebates, simply put: Don’t fall for the scam. Buy for the best price, not for the best promise — especially when the company you’re buying from isn’t controlling whether or not you actually ever see your money.
Now, a quick REAL T-Mobile horror story:
We had a defective phone and after several trips to the T-Mobile (company owned) store, finally got Customer Service to agree to cross-ship us a new phone. We followed all the directions for sending the defective phone back to their distribution center in Georgia. A month later a charge equal to the price of the replacement phone showed up on the bill. So, I called them . . .
They claimed to have not received the defective phone returned to them. Although I knew that was very unlikely, I didn’t argue at the time — just decided to get my info together for the next round. I went to ups.com and tracked the package and got a copy of the tracer number and delivery signature. Armed with this, I assumed that I had the situation in hand. Nope . . .
Even when presented with both pieces of rock solid evidence that they had, in fact, received the phone, they still claimed that it didn’t exist in their inventory and, as such, was our responsiblilty! It didn’t matter whether or not THEY lost the phone after accepting delivery of it — as long as THEY didn’t acknowledge delivery by putting it into their inventory, then as far as they were concerned, it was never delivered.
It was at this time I learned my little tip about threatening them with anything legal. As soon as you do that, you have to deal with their legal department — in writing.
Anyway, it all worked out. They found the phone. They were apologetic. And, I’ve always liked their service (yes, even their Customer Service.) So, after requesting and receiving an accommodation for all my trouble, I stayed with them. And, by the way, no matter how bad it got, no one ever suggested that they’d transfer me to “Cancellations.” After 5 years with them, and more than a few disagreements over various things, I’m sorry but I just find that hard to accept as a credible story. They don’t bend much, but I’ve never had any T-Mobile rep be rude (and, I’ve talked to at least 20 of them at various times.)
Just some thoughts, for what they’re worth . . .
I got a similar issue. My employee has a benefit plan I bought Wing with the phone plan and the unlimited Data plan. The sales rep told me two “mis-leading” information:
“Right now, t-mobile offers $50 rebate for the Wing if you join today”
I didn’t see any rebate form as I was doing the deal over the phone (I was using the Prime Card program, in which the t-mobile give you “via phone” option only. I usually do not have any deals over the phone, as I have many terrible experiences, but in this case, I didn’t doubt what the sales rep told me, simply because the T-mobile is one of the nationally well-known companies.
Several weeks later, I got a mail, says I’m not qualified for the rebate. I was so surprised and regret that I trusted t-Mobile Sales Department.
I called the Customer service, but they told me I won’t qualify for two reasons that I was not informed before completing the deal:
1)The phone plan is only $29.99, not 49.99.
2)Data Plan does not count.
What is the sales department for? To deceive the customer, in stead of helping them? If the t-Mobile were the local small business, then I won’t have been fed up so much. They just gained $50 from me, but also they lost more than $50 — “Trust and customer loyalty”.
Probably my case is just the tip of the iceberg, as I can see so many complaints against T-Mobile over the internet, and even in BBB site (I did’t know the BBB “Company with unsatisfactory records” which is the “bad sign” by BBB)
As everyone in this blog thinking, I will also cancel the service right after the day that my annual contract ends with t-Mobile, and I won’t ever come back.
Lesson learned: I should always check with BBB when making any deals, even with any large companies. And of course, I have to put a PostIt to my phone, says: “No more deals over phone”
Anyone up for a class action against T-Mobile? The same thing happened to me as everyone else, I just don’t know who to blame, the Rogue Valley Mobile Solution or T-mobile. I lost $120 for 4 $30 rebates, so I am right there with everyone else on getting ripped off. I sent in everything and scanned it onto my pc before sending it. It was on time and correct. If my first overly inflated bill was hard enough to swallow, the $120 “invalid” rebate just kicked me in the teeth.
I just joined T-Mobile last Thursday and I am currently in my 14 day “grace period” as they refer to it. I had to get my Blackberry Pearl phone switched out because it was making a hissing noise in the background. I have read so much negative stuff about T-Mobile that I am second guessing whether to stick with them.
My brother joined on with them about two months ago and has said that everything has gone really well with them so far. His bill is pretty clean looking, no random charges for non-sense (thus far) as we experienced with Sprint non-stop. He did mention though, that he did not get his $50 mail-in rebate with them for the BB Pearl phone that he bought which kind of raised my concern.
I just paid $150 plus tax for mine and they gave me the form for the rebate. If I do make the decision to stay with them, which I may due to the Fave5 and good T-Mobile zone web browsing thing I have….(you can not beat the price of this on a family plan with my brother).
I will be interested to find out if my rebate gets denied, I was promised by the store people (which is about worthless with any company), that the rebate would go through fine because of the plan I chose etc. but I do not believe any of it until I get the check and it clears.
Cell phone companies are really not to be trusted overall as an industry. It is terrible, but that is the way it has gotten. T-Mobile has been good so far though, but I am never too certain about anything when it comes to wireless providers.
I’ve gone through the same junk 3 months later I’ve got nothing
I’m very disappointed and my sister didn’t get her reabate either 
It’s happening to me right now over a $30 rebate. Been going on since 12/07..they keep giving me all different kinds of excuses why my rebate stuff I sent in is wrong. Each letter of denial is a DIFFERENT STORY! I would be happy to join others who would like to start a class action suit!
Iam a new victim of these people me and my wife when to all the means of getting our rebate back ,countless hours on the phone ,including from the cosco reps were we bought the phones the best answer they could give (thas the best we could do) false promises,iam also writing to the federal trade comission and the BBB.its nothing but a mere scam!
I love how none of these Yank’s know that were in CANADA. Thats right, fucking Americans aren’t smart enough to figure out a fucking rebate. LEARN TO READ. The terms CLEARLY state why you are unqualified. If the fucking form says that you have to purchase at a T-mobile Dealer, that means that you have to purchase there, not online, not at a T-mobile store, a DEALER. AN AUTHORIZED DEALER. Please, for the sanity of all of us down at the rebate center, READ THE FUCKING FORM!
Sincerely,
Concerned Citizen
My bills usually over 300.00 a month they promised me a rebate 6 months ago and still no rebate. Has anyone filed a class action lawsuit. I would like to Join.
Wow, I was about to log into the damn tmobile rebate center because ive been waiting since march and it had gotten denied on the strength of some stupid date issue that was a lie and i had copies, it still says pending, now they said for my new blackberry they would mail it, well i log into check and its for 5/1/08-5/30/08! I’m glad you posted this, because this’ll make $100 they will have to honor.
I do regret to inform you but your rebate checks did actually burn in a rebate fire…. we apologized for the inconvience but there was nothing we could do…
Also, all upc codes that were submitted that we said we didn’t recieve? Those burned as well…
seperate fire, seperate center, all under one god…
MALCOLM X Svc rjt 2X - Info verified processed
You nevva gonna get it, you just never gonna get it!
No rebates for anyone!
Concerned T-Mobile Rebate Employee
Back again, just to update the status of all the rebates that were submitted between the timeframe of 1806-2008:
We do apologize but our rebate checks are currently no longer available. However, we will be sending the value of your rebate in raw hamburger in the mail. You can expect those in 4-7 months, this way we know the hamburger will be in prime condition when it reaches our faithful T-Mobile consumers. Thank you for your understanding.
Coprorate Manager,
Jesus M. Christ
Also, T-Mobile added a new level of Esclation to our supervisor department. We can now transfer you to God.
Thank you for your continued support for T-Mobile, you have an excellent day.
Corporate Manager,
Jesus M. Christ
Jesus ‘The Lifeless’ Christ back again with another update. Turns out that the cows which were to be turned into hamburger were mixed up with the horses which were to be turned into glue. SO! What to do now? WELL. Instead of getting you’re rebate checks now, you will be receiving you’re rebate value in fresh, processed from the hoove glue. This stuff is great for sticking anything to anything! You could even use it in your next rebate to extra-glue those envelopes shut. We don’t want any missing UPC Bar Codes! No sir!
Thank you for your continued support for T-Mobile.
Corporate Manager,
Jesus M. Christ
Employee: Hi, this is _____ and my t-mobile rep ID is ______. How can I help you today?
Customer: Uhm, yeah, I got a fucking letter.
Employee: Really? From who?!
Customer: Santa Clause. WHO THE FUCK DO YOU THINK?
Employee: Uhm… don’t tell me, I’ll get it…
Customer: YOU, YOU IDIOT!
Employee: OH! I can certainly help out with that kind of letter! Can I get the tracking ID from the top right hand corner of that letter?
Customer: Sure thing, pal. 750278285
Employee: And who am I speaking with today?
Customer: Jesus Christ.
Employee: Okay Jesus, can I get you to verify you’re address for me please?
Customer: 777 Heaven Gates Blvd, Las Vegas Nevada, 77777.
Employee: Great! Would you mind if I place you on a brief hold while I look into this for you?
Customer: *groan* Sure.
Employee: Awesome!
*hold music*
*the original caller, has hung up*
Anyone planning to issue a class action lawsuit, don’t bother. The rebate forms clearly state why you are unqualified if you are. Please read your rebate form prior to submission, or if you are denied, take a second look at it. Also, I don’t believe US law has jurisdiction in Canada.
05/29/2008: High Mail Volume
Here at T-Mobile, its been brought to our attention that a large quanitity of rebate submissions are not making it to our rebate processing center in Chanhassen, MN.
As a result, not all consumers have been recieving their rebate checks due to lost or damaged rebate submissions. Since we have been brought to light on this, we here at T-Mobile have arranged for a new rebate processing center. The new center will be located in the north pole, where Santa Clause has agreed to, with the help of millions of little hands, get your rebates sorted out and processed all in the same night. As well as such, he has also agreed to deliver them, so the day you mail it in, the next day you recieve the check in the mail!
However, due to Santa Clause’s contribution to providing America with their ever-beloved rebate checks, he can no longer provide all the good little girls and boys with presents.
Well, T-monile does hope your proud of yourself and hopes you have a fine day.
Corporate Manager,
Jesus M. Christ
Add me to the list of ‘been screwed’ by T-Mobile. I bought a phone from them at the end of January, and the dealer filled out the forms. I verified everything was correct, and everything got sent in as required. Six weeks later, an envelope arrives from TMobile. I was so excited as I opened it, expecting a check to be inside. REJECTED! Those jerks had waited SIX weeks before telling me it had been rejected? What kind of BS is that?
So I call the number on the letter to challenge the rejection. They said the phone number on my account wasn’t even a TMobile number (which it was), and that it wasn’t their fault it had been rejected (which it was). The supervisor I got transferred to apologized eventually, and said they would reprocess the rebate form and I should see a check in the usual ‘4 to 6 weeks’.
Y e a h R i g h t.
By my calender, it has now been almost 11 working weeks since that phone call. Note the distinction - not 11 calender weeks: 11 work weeks.
Want to know what I was told just know when I called? Rejected the day after it had been resubmitted! They didn’t even bother to send me another letter about it. Of course, the rep said they mailed the notice, but that is absolute BS - nothing ever showed up. 11 WEEKS!
So now it’s the waiting game again. I think I’ll call them a minimum of once a week until this thing goes through. Maybe if I’m an intolerable pest, they’ll send me the money just to make me shut up. Otherwise, I think I’ll contact the local news station here in Seattle. They take great delight in publicly exposing fraud!
I have to wonder about the class action lawsuit issue? Just because their little piece of paper says so, doesn’t mean it will hold water in Federal Court. Might be worth looking into…
As an FYI - this is the 5th or 6th rebate of any size I’ve requested from a large company. And this is the only time I’ve gotten screwed. So those of you who blame all of this on my being a ‘naive consumer’ need to shut up. It’s the greed of TMobile that is at fault, not the intelligence of consumers.
Add me to the list too.
When I signed up with TMobile for the SHADOW, I was told that I did NOT need an internet plan for the rebate or the phone. When I went to submit the rebate, I called their rebate center to confirm: They said I DID need the internet plan of $9.99 + tax, but that I could cancel once the rebate is in the “Processed” stage.
I submitted 3 rebates, and 2 went through perfectly. The third rebate was denied because they could not read the IMEI number. I called them and the CS verified that the IMEI was correct, and he did not know why it was denied. He reprocessed the form and told me to wait 2 weeks.
I called 2 weeks later, and they told me that it could take up to 6 weeks. All this time, I must keep the internet plan active. They verified the rebate and that everything was correct.
6 weeks later, I check the status online, and it was REJECTED for incorrect submission date! I called their CS again who said that it was a “data entry error” and that I have to wait another 6-12 weeks for it to be re-processed. I stated that this was unacceptable and was transferred to supervisor, “STEVE”. Steve told me “We realize that it is an error, but we do not accept fault. These things happen.” I stated to him that this was not acceptable, and he has to fix this. He said, “No, I cannot do that. Actually, I no longer am going to re-submit your rebate”!!! When I asked Why, his response was that he acknowledges that this was the rebate processing center’s error, but they are not required to resubmit anything. If I have a problem, call TMobile Customer Service.
I called TMobile, and they applied the rebate to my account ASAP.
This is still unacceptable. Why did they make me wait 2 months+ for no reason?!?!?!
I believe that this is a scam so they can force you to stay on their internet plan for $10/mo+Tax ($14/mo).
My rebate was pretty much useless at this point, since I paid that amount for the internet fees, which I didnt use at all.
T-mobile is a total rip-off, they tried to pull that internet crap on me initially, even thought when I ordered my phone through customer service (611) I was never told I had to activate internet service and there is no way I am going to. Then I was told that I dont qualify for the rebate, not sure what the reason is and I was only told this after I complained about not being able to access the status via theri website with the fake reference number they provided. T-mobile is a scam and I have filed complaints with the BBB, Public Utilities Commission, and the FCC and I will continue to file complaints and send emails until I get my money!
To all those devastated by there denials on their rebates.
I do admit there are times when mistakes happen, and also a great many of faults in the system to begin with that create these problems. The system is not fool proof. Continued improvement is the goal. I assure you as an TM rebate rep, I always start every call with the intent of fixing the problem at hand and to ensure customer satisfaction. I also assure you I see just as many checks mailed out in a day as I do denials. You don’t read stories about people who are enthusiastic about their experience with TM and customer care. I promise there are reps who care to get you what you deserve.
Tmobile is no more of a rip off than any other corporation offering mail in rebates. It is a game you choose to play the moment you sign the card and mail it off! There are rules and procedures to follow like any other regimine. Whether you are illiterate; lazy; too carefree or so cloaked in your sense of entitlement that you avoid reading every last word on the card, it creates a vulnerability in your request. It was your choice not to understand the requirements fully before applying.
I would also like to mention the voice call rate plans. If you are denied for not having a qualifying rate plan, yet your rate plan fully suits your needs, then consider yourself ahead in the game. Qualifying rate plans are set up for you to actually pay the rebate back over the term of your service agreement. In fact in most cases you pay double the rebate. Do the math.
If you have a problem call the rebate center and be civil with the reps. If they are not seeming to be able to help, at least your friendliness will go unnoticed and you could call back to try getting another rep who may be better educated or more willing to help out. The moment you create havoc, you are not likely being paid attention to in any sort of concerning way and the chance of extra help is next to none. In addition, notes are often left for other reps to see when you become irate.
We have often called through to customer care and had issues resolved instantly through account credits simply by applying common manners and equal respect by all parties. It depends on your initial demeanor in most cases.
1-877-311-8853…call it and be nice. We will be nice back.
In my opinion: Any rebate offer by any product provider is not exactly built around the intention of making your purchase cheaper. If that were the case it would be sold at a discount price instantly. Where else in the world but the US do you see mail in rebates so prominent. Its because it works for the corporations, but I assure you; no different than casinos; the corporations have all corners covered and do not intend to do anything but profit.
I work for Tmobile, and you guys are a joke.
Did you know that the reason you all get rejected is USUALLY on the form.
If one more person says,”They didn’t TELL ME I needed the $9.99 add on,” I’ll scream.
Are you two years old? Are you? NO. You’re grown ass adults that should be able to read and write english.
Stop acting like a kid in a candy store, open up your eyes and look at what you’re filling out.
ALSO, did you ever think that mayyybe the person selling you the phone mayyyy be on commission.. so mayyyyybe they’re just trying to make a sale?
The excuse we love hearing is, “I only bought this phone because of the rebate!” Look, that’s not my problem you’re that stupid. Get the phone you want. Pay the price. Consider a rebate A BONUS, it’s not something you’re just entitled to automatically, you apply for it - so follow the terms and conditions.
MAKE PHOTOCOPIES OF EVERYTING YOU SEND IN.
Oh, you didn’t think that was necessary? That’s unfortunate. Think ahead a little, maybe, plan for something to go wrong and maybe for once it wouldn’t.
SEND THE UPC BARCODE IT IS NOT MY FAULT IF YOU THREW OUT THE BOX, YOUR GODDAMN KID ATE IT, ETC.
Look, I realize the letters you’re getting are irritating. I’d be irritated too. Realize though, that when you call in and have a huge ass attitude right off the bat, we choose not to cooperate. There are occasionally exceptions that can be made, but we’re not like other companies, where if you complain enough we appease you. If you bitch, say you want to leave the company, the response is, “Alright, I’m sorry you feel that way, I’ll get you right over to Customer Care so you can cancel your account.” The people who are nice about it, are the ones who get processed.
I don’t get paid NEAR enough to listen to you bitch about $50. If the $50 is so much to you, that you want to call your lawyer, call the police, call the Better Business Bureau, blah blah blah.. then maybe you shouldn’t be pissing your money away on a cell phone. No one NEEDS a cell phone.
You can complain all you want. But I don’t believe for one second that you can all say, and mean it, that you have a job where you NEVER screw anyone over, and you make EVERYONE happy.
I WANT TO MAKE IT CLEAR TO ALL OF YOU THAT THE REBATE CENTER IS S E P A R A T E FROM CUSTOMER CARE. ALL WE HANDLE IS REBATES. IF YOU THINK YOUR PHONE IS A PIECE OF SHIT, IT PROBABLY IS. IF YOU THINK YOUR BILL IS TOO HIGH, IT PROBABLY IS. IF YOU THINK THE STORE WHERE YOU BOUGHT THE PHONE FUCKED YOU, THEY PROBABLY DID.
COME ON PEOPLE. THIS IS LIFE. PEOPLE WILL SCREW YOU, JUST LIKE YOU ALL SCREW OTHERS. IT’S THE WAY THE WORLD WORKS. TAKE OFF YOUR ROSE COLOURED GLASSES WHEN YOU’RE SHOPPING FOR A PHONE. READ THE FORM.
IT’S THAT SIMPLE.
I’ve had so many people threaten to sue me personally. Anyone who says this, you’re a joke. I live in Canada. You’re outsourcing jobs, then you get mad. How typical. We all sit around at work and laugh at you when you get off the phone. If you swear and freak out and cry and bitch and complain and threaten us, WE SIT THERE AND LAUGH AT YOU. Do you think we care? No. Not a chance in hell. It’s entertainment. You can’t touch us, we don’t even live in the same country. But here’s the best part, you’ll freak because we’re Canadian, however the real joke is, the calls I get that are the most difficult to take are from YOU. Americans. Foreigners that now reside in America. Look, I understand, it’s cool, you live there now, but get someone to translate your form for you, and the phonecall you make to us, because it’s not my fault if you don’t understand. If you don’t understand IN STORE WHEN PURCHASING ask questions.
The other thing that gets me about you guys is dissing the way we pronounce words. One of you corrected me over the phone, yelled at me, ” IT’S PRAWCESS NOT PROCESS!” No, sorry, it’s not. Look at the way it’s spelt. It’s not spelt ‘prawcess’ it’s ‘PROcess’ - pick up another book before you try and teach me a think or two about english. Fuck off with that, because you’re a joke to me.
Almost done here, hang in here with me. ..
When you yell at me, and say, “YOU’RE TAKING MY MONEY!!” Rethink it before you say it. If I personally had the money that hundreds of people have accused me of keeping, I wouldn’t be at that job! I work in the rebate center, I never see a fucking dime of the money you shelled out for the phone. Don’t tell me how my job is done or how I’m keeping things from you - you’re keeping it from yourself.
If these stupid rebates upset you this much, you have too much time on your hands and need to get a hobby. Live life, stop getting caught up in the pennies, you likely make enough money that the $50 rebate you just lost out on because YOU screwed it up, is JUST a drop in the bucket.
FOOD FOR THOUGHT PEOPLE.
xo.
YOUNG AMERICA ROCKS by the way.
what the hell do you think we’re stealing your upc for?? confetti??? i don’t give a shit about it and i don’t want it. MAKE A COPY!
“These guys are scam artists and their rebate call center employees doesn’t speak english very well.” I THINK YOU MEAN… “These guys are scam artists and their rebate call center employees DON’T speak english very well.” GOOD ARGUEMENT…….?
Everyone needs to stop calling it fraud. We don’t lie to you. It’s ALL on the form.
Bills? Excuse me that’s Customer Care, not Young America.
Evan Rietdyk is the MAN!
JOHN #43, no it does not say ANY plan. 29.99 has to be VOICE BARRED/HEARING IMPAIRED on a sidekick. 34.99 is the standard for anything. READ, PEOPLE, READ.
CINDY in 50… awww. sob story… you TRUSTED us, that’s cute. wake up you live in the real world, look out for yourself, you’re a grown ass woman.
#60, your bill is over $300 because YOU USE THE PHONE, incurring those charges! what the hell are you trying to say?! you’re not just handing out money, tmobile provided phone service to you???
PS i’m behind #73.
When I called T-Mobile, the recorded message said my refund hac been mailed 8 weeks prior but I had not received it. I could not figure out how to get to a live person. After reading people’s comments, I almost gave up. I decided to call one more time. This time I held through the two rounds of the recording without pushing any buttons and was put on hold for a live person. About 2 minutes later, Louis came on the line. Very friendly, almost chatty to the point I learned he once lived in my home state. He explained that the zip code was read incorrectly so my refund was returned to them. The store rep where I bought the phone filled out the form and as I looked at my copy I could understand that happening. Less than a week after this call, I received my refund. I wrote this because I thought it was time for a positive comment about T-Mobile. My phone and my service are great.
Call early in the morning, you’ll get through much faster. Remember that Customer Service is often a thankless job. Be kind.