As requested, I sent my Dell rep pictures of the printers I received. He forwarded them to Zebra, and it turns out even they were confused. Not only are these missing crucial parts to even function, but they don’t even match the original model I ordered – there’s not even an option for an autocutter. These were my requirements: thermal label printer with auto cutter, USB interface, quick & quiet operation, and preferably black to match the touch screens.
I give up. I’m returning these immediately and Dell is working to overnight me a suitable replacement at a huge discount.
Dear Dell Customer,
I am sorry to hear about the printer issues posted on July 12. Please email me directly if you require additional assistance or would like to provide feedback on your customer experience with Dell.
Best Regards,
Marie
Dell Customer Advocate
Email: Customer_Advocate@dell.com